Last updated: 31st July 2026
This Privacy Policy explains how Bunch CRM (“Bunch CRM,” “we,” “us,” or “our“) collects, uses, discloses, and safeguards information when you visit our website at https://bunchcrm.com (the “Site“) or use our customer relationship management software and related services (collectively, the “Service“).
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
1.1 Information You Provide to Us
- Account Information: Name, email address, phone number, company name, job title, billing address, and password when you register for an account.
- Payment Information: Billing details processed through our third-party payment processor (see Section 5). We do not store full payment card numbers on our own servers.
- Customer Data: Any data you or your team upload, input, or store within the Service on behalf of your own customers or contacts (e.g., names, emails, notes, deal history). You are responsible for ensuring you have the right to share this data with us.
- Communications: Information you provide when you contact our support team at [email protected], complete forms, or otherwise correspond with us.
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, click patterns, session duration, and referring/exit URLs.
- Device and Log Data: IP address, browser type, operating system, device identifiers, and timestamps.
- Cookies and Similar Technologies: See our [Cookie Policy] for details.
1.3 Information from Third Parties
We may receive information about you from integrated third-party services you choose to connect to Bunch CRM (e.g., email providers, calendar apps, or marketing tools), subject to your permissions with those services.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service.
- Create and manage your account and process transactions.
- Respond to inquiries, provide customer support, and communicate with you.
- Monitor and analyze usage to improve the Service, troubleshoot issues, and develop new features.
- Send administrative information, security alerts, and updates about the Service.
- Send marketing communications, where permitted, which you may opt out of at any time.
- Detect, prevent, and address fraud, abuse, security incidents, and technical issues.
- Comply with legal obligations.
3. Legal Basis for Processing (EEA/UK Users)
If you are located in the European Economic Area or United Kingdom, we process personal data on the following legal bases: performance of a contract, your consent, our legitimate interests (e.g., improving and securing the Service), and compliance with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Third parties who perform functions on our behalf, such as hosting, payment processing, analytics, customer support tools, and email delivery. [List specific subprocessors here, e.g., AWS, Stripe, Google Analytics, Intercom.]
- Business Transfers: In connection with a merger, acquisition, financing, or sale of assets.
- Legal Requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Bunch CRM, our users, or others.
- With Your Consent: For any other purpose disclosed to you at the time of collection.
5. Payment Processing
Payments are handled by a third-party payment processor (e.g., Stripe). We do not store complete payment card details. Please refer to your payment processor’s privacy policy for information on how they handle your data.
6. Data Retention
We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your data within 30 days, except where retention is required by law.
7. Data Security
We implement industry-standard technical and organizational measures — including encryption in transit, access controls, and regular monitoring — to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own, which may have different data protection laws. Where required, we implement appropriate safeguards (such as Standard Contractual Clauses) for such transfers.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing.
- Request data portability.
- Withdraw consent at any time (where processing is based on consent).
- Opt out of marketing communications
- Lodge a complaint with a data protection authority.
To exercise these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.
California Residents: You may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and opt out of the “sale” or “sharing” of personal information (we do not sell personal information).
10. Children's Privacy
The Service is not directed to individuals under 16, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
11. Third-Party Links and Integrations
The Service may contain links to or integrations with third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new “Last updated” date, and, where appropriate, via email.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Bunch CRM
Email: [email protected]
Website: https://bunchcrm.com